Please carefully review our Shipping Policy when purchasing our products. This policy will apply to any order you place with Xylaras.
1. WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
Free Shipping & Rates
We offer free standard shipping on all orders totaling $100 or more (before taxes and discounts).
For orders under $100, the following flat rates apply:
| Shipping Method | Rate |
|---|---|
| Flat Shipping | $7.99 |
| Express Shipping | $8.99 |
| Next-Day Shipping | $12.99 |
All shipping charges are displayed at checkout. No hidden handling fees.
2. HOW LONG DO YOU TAKE TO DELIVER PRODUCTS?
The estimated delivery timeline for ready-to-ship (non‑customized) products is between 10‑20 days, depending on the delivery location.
However, due to unforeseen circumstances in rare cases (e.g., payment delays, product replacements, customs delays), the order delivery timeline may extend. We ensure the fastest delivery possible while also managing all parameters of sourcing.
For our made‑to‑order (customized or print on demand) products, depending upon the needs and specifications, orders may take 60 days or more to reach the customers, accommodating for the manufacturing timeline.
In case of an issue with delivery taking longer than expected, please feel free to contact us at [email protected]. We ensure transparent communication to keep you at ease while the order is reaching you.
3. HOW DOES CUSTOMS WORK FOR ORDERS? WHO PAYS THE DUTIES AND TAXES?
Destination Custom Duties
- Applicable customs duty is included in the product price displayed on our website.
- The amount you pay at checkout is the final amount.
- No additional charges are required at the time of delivery.
- The shipping invoice you receive may include only partial order value pertaining to the product, as the remaining are service charges for delivery, payment and custom duties.
Please note: VAT charges, if applicable in the importing country, need to be paid by the buyer.
4. QUESTIONS ABOUT RETURNS?
If you have any questions about returns, please review our Return Policy.
5. HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us at: