Welcome to Xylaras.com.

Xylaras (“us”, “we”, or “our”) operates the website located at https://xylaras.com/ (the “Service”).

This Privacy Policy governs your visit to our website and explains how we collect, safeguard and disclose information that results from your use of our Service.

As a cross-border e-commerce platform, we understand the importance of privacy and are committed to protecting the personal information of our users. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.

1. COLLECTION OF PERSONAL INFORMATION

We collect personal information from you when you register for an account, make a purchase, or communicate with us through our website or other channels. This may include your name, email address, shipping and billing address, phone number, and payment information.

Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, Country, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data
2. USE OF PERSONAL INFORMATION

We may use the information we collect from you for various purposes, including:

  • Providing and improving the Service: We use your personal information to provide you with our services, process your orders, communicate with you about your orders, personalize your experience, and improve the functionality and performance of our Service.
  • Processing orders and payments: We use your information to process your orders and payments, to communicate with you about your orders, and to provide you with customer support.
  • Marketing and Advertising: We may use your information to send you promotional materials about our products and services or those of our partners, subject to your consent where required by law. You may opt out of receiving such communications at any time.
  • Analytics and Research: We may use your information to analyze usage trends, conduct research and surveys, and develop new products and services.
  • Security and Fraud Prevention: We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.
3. DISCLOSURE OF PERSONAL INFORMATION

We may share your information with third parties in the following circumstances:

  • Service Providers: We may disclose your personal information to third-party service providers that assist us in providing our services, such as payment processors, shipping companies, IT management, data analytics, customer support, and marketing agencies.
  • Business Partners: We may share your information with our business partners for marketing and advertising purposes, subject to your consent where required by law.
  • Legal Requirements: We may disclose your information in response to a subpoena, court order, or other legal process, or as otherwise required by law, to protect our legal rights.
  • Business Transfers: We may transfer your information to a third party in the event of a merger, acquisition, or other business transaction.
4. PROTECTION OF PERSONAL INFORMATION

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or destruction. We use secure servers and encryption technology to protect your personal information during transmission.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. TRANSFER OF DATA

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside and choose to provide information to us, please note that we transfer the data, including Personal Data, the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Xylaras will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

6. YOUR RIGHTS

You have the right to access, correct, or delete your personal information. You may also opt out of receiving marketing communications from us at any time. To exercise these rights, please contact us using the contact information provided below.

In accordance with applicable U.S. privacy laws, we agree to the following:

  • Users can visit our site anonymously.
  • Our Privacy Policy link includes the word “Privacy” and can easily be found on the homepage of our website.
  • Users will be notified of any privacy policy changes on our Privacy Policy Page.
  • Users are able to change their personal information by emailing us at [email protected].

Our Policy on “Do Not Track” Signals:

We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

7. Your Data Protection Rights Under U.S. Privacy Laws

You are entitled to learn what data we collect about you, ask to delete your data and not to sell (share) it. To exercise your data protection rights, you can make certain requests and ask us:

7.1 What personal information we have about you.

If you make this request, we will return to you:

  • The categories of personal information we have collected about you.
  • The categories of sources from which we collect your personal information.
  • The business or commercial purpose for collecting or selling your personal information.
  • The categories of third parties with whom we share personal information.
  • The specific pieces of personal information we have collected about you.
  • A list of categories of personal information that we have sold, along with the category of any other company we sold it to. If we have not sold your personal information, we will inform you of that fact.
  • A list of categories of personal information that we have disclosed for a business purpose, along with the category of any other company we shared it with.

Please note, you are entitled to ask us to provide you with this information up to two times in a rolling twelve-month period. When you make this request, the information provided may be limited to the personal information we collected about you in the previous 12 months.

7.2 To delete your personal information.

If you make this request, we will delete the personal information we hold about you as of the date of your request from our records and direct any service providers to do the same. In some cases, deletion may be accomplished through de-identification of the information. If you choose to delete your personal information, you may not be able to use certain functions that require your personal information to operate.

7.3 To stop selling your personal information.

We don’t sell or rent your personal information to any third parties for any purpose. We do not sell your personal information for monetary consideration. However, under some circumstances, a transfer of personal information to a third party, or within our family of companies, without monetary consideration may be considered a “sale”. You are the only owner of your Personal Data and can request disclosure or deletion at any time.

If you submit a request to stop selling your personal information, we will stop making such transfers.

Please note, if you ask us to delete or stop selling your data, it may impact your experience with us, and you may not be able to participate in certain programs or membership services which require the usage of your personal information to function. But in no circumstances, we will discriminate against you for exercising your rights.

8. SERVICE PROVIDERS

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

9. ANALYTICS

We may use third-party Service Providers to monitor and analyze the use of our Service.

10. CI/CD TOOLS

We may use third-party Service Providers to automate the development process of our Service.

11. BEHAVIORAL REMARKETING

We may use remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.

12. PAYMENTS

We may provide paid products and/or services within Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy.

13. LINKS TO OTHER SITES

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

14. CHILDREN’S PRIVACY

Our Services are not intended for use by children under the age of 18 (“Child” or “Children”).

We do not knowingly collect personally identifiable information from Children under 18. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

15. CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

16. CONTACT US

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Email: [email protected]